Casual Night Auditor

At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.

As part of our team, you’ll help shape a world where guests and employees alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow.

As a Casual Night Auditor, you’ll be the friendly and reliable presence our guests meet during the overnight hours. This role blends front desk service, guest support, and basic nightly financial tasks. You’ll help create a smooth and safe experience for guests while keeping operations running calmly and professionally through the night.

Your responsibilities include assisting late‑night arrivals and early‑morning departures, completing check‑ins and check‑outs, and responding to guest needs with efficiency and care. You’ll help maintain property security, conduct simple safety checks, and support overnight communication. On the financial side, you’ll balance daily transactions, post outstanding charges, run the end‑of‑day process, and prepare essential reports to set the next day up for success.

This position is ideal for someone with front desk or night audit experience who enjoys working independently and staying organized. Strong communication skills, attention to detail, and comfort with PMS systems (Opera preferred) are key. If you’re dependable, calm under pressure, and enjoy providing great service, you’ll thrive in this overnight role.

Location: Bermuda | Department: Front Office | Reports to: Front Office Manager

YOUR RESPONSIBILITIES 

Front Desk Operations

• Greet and assist late-night arrivals and early morning departures
• Perform check-in and check-out procedures
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Provide concierge-level service, including wake-up calls, local recommendations, and transportation coordination
• Prepare for early checkouts/departures
• Ensure smooth overnight operations in close coordination with security
• Monitor and enforce property access policies after hours

Financial & Audit Responsibilities

• Balance the day’s financial transactions and correct discrepancies
• Post all outstanding room, spa, minibar, and incidental charges
• Process no-shows and verify proper documentation
• Apply resort credits and promotional offers as needed
• Print daily reports including Flash, arrivals, in-house, and departures
• Prepare and summarize nightly financial activity for management review
• Investigate and follow up on billing disputes and credit card chargebacks
• Ensure proper charge postings from Micros to PMS
• Run the end-of-day process in the PMS
• Monitor running balances for all in-house guests and ensure credit limits are within authorized amounts
• Post additional credit card authorizations as needed when guests exceed their initial hold limits

Communication & Safety

• Complete safety and property checks during overnight hours
• Respond to emergencies according to hotel protocol
• Conduct walk-throughs to ensure guest safety and facility upkeep
• Communicate key overnight issues and guest feedback to management
• Follow all departmental policies, procedures, and grooming standards

Required Skills & Qualifications

• Minimum 2-3 years of experience in front desk or night audit roles at a luxury hotel
• Strong communication, interpersonal, and problem-solving skills
• Proficient in PMS (Opera preferred) and MS Office
• Detail-oriented with excellent organizational and analytical skills
• Ability to work independently and handle overnight responsibilities
• Knowledge of accounting and reconciliation procedures

WHY JOIN THE LOREN:

This is not simply a role—it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.

HOW TO APPLY:

You may apply directly to The Loren at Pink Beach “Careers Website” by going to https://thelorenhotel.bamboohr.com/jobs/.