Lead Waiter

At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.

As part of our team, you’ll help shape a world where guests and employees alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow.

We are currently seeking a confident, service-oriented Lead Waiter to join our Food & Beverage team. This key role is responsible for ensuring the smooth operation of the dining experience by guiding the front-of-house service team, upholding service standards, and delivering exceptional hospitality to our guests. As Lead Waiter, you will serve as a role model on the floor—demonstrating excellence in guest service, training new staff on proper service techniques, and resolving any guest concerns with professionalism and poise. You will help oversee daily service operations across one or more outlets, ensuring a seamless and memorable guest experience.

Location: Bermuda | Department: Food and Beverage| Reports to: Asst Dir. of F&B Operations

YOUR RESPONSIBILITIES  

• Lead and support the waitstaff team during service, ensuring high standards are consistently maintained.
• Train and mentor new waitstaff in service protocols, menu knowledge, and POS system usage.
• Address guest concerns or complaints promptly, using sound judgment and conflict resolution skills.
• Maintain deep knowledge of menu offerings, wine pairings, and beverage options to guide guest selections.
• Oversee setup, breakdown, cleanliness, and readiness of assigned outlet or section.
• Collaborate with kitchen and bar teams to ensure seamless coordination during service.
• Operate POS systems (e.g., Micros) efficiently, including handling transactions and self-cashiering when needed.

YOUR QUALIFICATIONS

• Minimum of 2 years' experience as a Food & Beverage Server or 1 year as a Lead Waiter in a fine dining or luxury hotel restaurant setting.
• Strong understanding of food and beverage service, with a passion for hospitality and attention to detail.
• Proficient in POS systems (Micros or similar); self-cashiering experience preferred.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.
• Vast knowledge of wines and beverage pairings is a strong asset.

WHY JOIN THE LOREN:

This is not simply a role—it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.

HOW TO APPLY:

You may apply directly to The Loren at Pink Beach “Careers Website” by going to https://thelorenhotel.bamboohr.com/jobs/.