Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
In Addition to assisting guests with luggage, Bellman/Doorman are also responsible to collect and distribute post, parcels, and ensure the lobby and forecourt areas are always clean and tidy. Bellman must adhere to hotels operating standards and communicate with the Head Bellman and Front Desk Manager/Director of Rooms Division to increase the efficiency of Bell stand / Bell Desk.
Location: Bermuda | Department: Front Office | Reports to: Front Office Manager
YOUR RESPONSIBILITIES
- Ensure that bell desk is manned at all times.
- Keep working area, clean and tidy always.
- Ensure that smooth and fast baggage handling for all arrival / departure guests.
- Maintain close relationship with reception and other departments to exchange relative guest information.
- Attend all guest calls for Bell stand / Door Services related services.
- Pick up the luggage/packages from guest rooms.
- Fill relative forms for all baggage movements (Check-in, Check-out, Left luggage etc.)
- Follow-up any guest requests made and call back the guest to verify complete satisfaction.
- All guest requests are logged on the guest request tracker.
- Check the inventory of hotel items on loan, and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Update luggage movement register and sign off daily.
- Ensure left luggage forms are filled and duly signed by guest and all applicable policies are explained to the guest.
- Guest Messages are distributed properly and accurately.
- Guest and other departments letters, couriers are distributed properly and accurately.
- Ensure that shuttle bus service, taxi and airport transfers are carried out smoothly and properly.
- Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
- Help observe safety and security rules at all times.
- Alert the management of any unattended packages and stranger found in the premises.
- Checks the daily arrival list for VVIP's or guests with special need.
- Assist with group movements and check-ins.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
- Recognize all returning and VIP guests, and welcome them back.
- Helping guest service team in escorting guests to and from their accommodations and orienting them with the property features, facilities and in room equipment’s.
- Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.
- Make deliveries to guest rooms as instructed.
YOUR QUALIFICATIONS
- At least two years of Bellman Experience
- Previous hotel experience preferred, including familiarity with operating systems such as OPERA, RDPWin PMS, or similar platforms
- Any hotel or hospitality certifications are considered an asset
- Excellent interpersonal and communication skills with a strong guest-service focus
- Strong attention to detail with the ability to multitask and perform well under pressure
- Ability to work independently with minimal supervision while maintaining high standards
- Professional presentation and a genuine passion for hospitality
- Knowledge of local attractions and guest services is an asset
- Flexibility to work shifts, including weekends, nights, and public holidays
Eligibility Requirement:
At this time, we are only accepting applications from Bermudians, Spouses of Bermudians, and PRC holders.
WHY JOIN THE LOREN:
This is not simply a role—it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.
HOW TO APPLY:
You may apply directly to The Loren at Pink Beach “Careers Website” by going to https://thelorenhotel.bamboohr.com/jobs/.
