Account Field Supervisor

Metro One is a rapidly growing company currently hiring a Field Security Supervisor. We are looking for a strong supervisor to build a great client partnership who will be responsible for overseeing and coordinating the security operations of a specific client and will supervise a site or multiple field locations. This role ensures the safety of personnel, property, and assets, while enforcing company policies and security procedures. 

Benefits Package:

• Competitive compensation based on experience 
• Car Allowance
• Health, Dental, and Vision offered
• Opportunity for growth

Key Responsibilities

• Supervision: Manage and oversee 30+ Loss prevention security guards throughout several sites within the Los Angeles territory.

• Patrolling: Conduct regular site inspections and patrols to identify and correct security risks. Enforce Metro One LPSG Uniform Policy.

• Incident Management: Ability to issue verbal or document disciplinary warnings to Security Officers for attendance, uniform issues, etc. Respond to and document security incidents, accidents, or breaches.

• Training: Host weekly classes to train new hires to keep up with the demand. Train and mentor security staff on company protocols, emergency response, and communication standards.

• Reporting: Work closely with Performance Manager to exceed service levels and submit regular updates to security management.

• Coordination: Work closely with law enforcement or emergency services when necessary.

• Compliance: Ensure all security operations comply with local laws, regulations, and company standards.

• Recruitment: Ability to interview in groups or 1:1s and make candidate selections based on the client needs. Participate in weekly hiring events with the Talent Acquisition team.
• Assist with all other operational needs with the Performance Manager.

Skills and Qualifications

• Strong leadership and communication abilities

• Knowledge of safety and emergency procedures

• Ability to manage teams and handle high-pressure situations

• Proficiency in report writing and incident documentation

• Technical familiarity with technology, surveillance systems, alarms, and radios

Requirements

• Education: High school diploma or equivalent degree in criminal justice or security management

• Experience: 3–5 years experience in security loss prevention, military or law enforcement - REQUIRED

• Certifications:

  • Active Security guard license

  • Valid CA Drivers License