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Scope of Position
Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; digital paging; public address announcements; answers, communicates and documents emergent calls; handles after-hours answering service calls; maintains database and on-call schedules; provides technical support for or pager issues; supports assigned weekend on-call rotations & trains new staff (other duties as assigned)
Position Summary
Responsible for superior front-line customer service while processing internal and external communications through an integrated computer telephony system. This role involves multi-tasking within several computer applications and the ability to think critically in a fast-paced 24/7 business environment. The ability to quickly gather critical information and electronically communicate to the correct team is vital to this role. The capability to learn quickly and readily adapt to ongoing change to technology and process is essential for success in this role. Our switchboard operators play a critical role in the success of the medical center operations and take pride in caring for our patients & customers
Minimum Qualifications
Must be available to work 3 pm to 11:30 pm, every other weekend.
High School diploma or GED. Certification or vocational training may be preferred.
1 year of relevant experience required. 2-4 years of relevant experience preferred.
Our Comprehensive Employee Benefits Include
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
The Ohio State University is a public research university in Columbus, Ohio.