Patient Support Supervisor

Are you an experienced healthcare professional who enjoys leading people, improving operations, and creating an exceptional patient experience? The Orthopedic Institute of Pennsylvania (OIP) is looking for a Patient Support Supervisor to join our team and help lead the day-to-day operations of our front desk team.

As a Patient Support Supervisor, you will provide hands-on leadership to front desk staff while partnering closely with the Patient Support Manager, clinical teams, and providers. You'll help ensure efficient patient flow, consistent service, effective communication, and a positive experience for every patient and team member.

Since 1971, OIP has been Central Pennsylvania's trusted leader in orthopedic care. Our mission is to create an amazingly positive and memorable experience for every patient, family member, and team member. We achieve this through teamwork, compassion, continuous improvement, and a commitment to clinical excellence.

If you're a strong communicator who enjoys coaching others, solving problems, and keeping operations running smoothly, this is an opportunity to make a meaningful impact while growing your career with OIP.

As a Patient Support Supervisor, you will:

• Supervise daily front desk operations, including workflow, patient flow, staffing, and coverage.
• Provide direction, coaching, and support to front desk staff while reinforcing performance and service expectations.
• Serve as the first point of escalation for routine patient and staff concerns and appropriately escalate complex matters.
• Partner with clinical teams and providers to support efficient scheduling, patient access, and patient flow.
• Oversee front desk timekeeping responsibilities, including PTO approvals, missed-punch corrections, and timesheet submissions.
• Assist with hiring, onboarding, training, performance evaluations, and corrective action in partnership with the Patient Support Manager and HR.
• Monitor operational trends, errors, and service concerns and identify opportunities for training and process improvement.
• Communicate and reinforce departmental policies, procedures, and organizational expectations.
• Serve as a liaison between front desk staff, leadership, clinical teams, providers, and other departments.
• Participate in team and leadership meetings and provide operational feedback and recommendations.
• Provide hands-on front desk support during periods of high volume or staffing shortages.
• Perform other supervisory responsibilities as assigned.