My client’s User Experience (UX) team is committed to defining and building great experiences for their customer-facing apps and online experiences. As a User Experience Analyst, you will utilize a variety of user research and information gathering techniques – along with your strong creative, conceptual, and problem-solving skills – to help design experiences for desktop, t, and mobile devices. To be successful, you will need to be collaborative, confident, self-aware, flexible, analytical, creative as well as an advocate for the customer.
Primary Responsibilities:
- Specify and articulate your experience designs using low- and medium-fidelity wireframes, user flow diagrams, and interactive prototypes
- Partner with key stakeholders, including technology, business analysts, operations, customer care, and testing teams, all while advocating for the best experience for our customers
- Plan, coordinate, and participate in customer experience research studies using techniques such as usability testing, focus groups, and feedback surveys analyze the information gathered to make design recommendations for improving an experience
- Take ownership of assigned projects and make decisions with limited supervision other responsibilities as assigned
Mandatory Requirements:
- Bachelor’s Degree in a related field is highly desirable. In lieu of a related degree, 3 years of relevant work experience is the minimum acceptable substitute
- 2-4 years of professional experience
- Existing proficiency with Web and mobile design patterns is required
- Solid knowledge of user interface design, information architecture, and human factors is absolutely required
- Familiarity with user research techniques, usability testing, and analytics is required
- Existing familiarity with Web and mobile design patterns is required
- Knowledge of user interface design, information architecture, and human factors is strongly recommended
- Familiarity with user research techniques, usability testing, and analytics is strongly recommended
- Demonstrated experience making and supporting recommendations using observed customer behavior and site analytics
- Experience with HTML, CSS, Flash, JavaScript, and other UI development tools
- Demonstrated experience making and supporting recommendations using observed customer behavior and site analytics
- Although this is not a coding position, experience with HTML, CSS, Flash, JavaScript, and other UI development tools will be an asset
- Experience working on ecommerce sites/apps is a plus
- Experience with Search Engine Optimization (SEO) is a plus
All your information will be kept confidential according to EEO guidelines.
