Team Members Responsibility:
- Establish a positive rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility.
- Promote Exceptional Customer Service to create a positive environment for members and guests.
- Take Initiative, be proactive, and be confident in decision making.
- Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident.
- Maintain a Standard of Excellence in professionalism and cleanliness.
- Serve as a key link between Members and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.
Area Specific Responsibilities:
- Serve as a primary customer service representative for the department of Intramural-Recreational Sports.
- Provide excellent customer service to UVA students, faculty, staff, dependents, and guests of the University.
- Sell recreation memberships, programs, and other services, taking payment for services, and answering the telephone and walk in inquiries.
- Resolve issues in a friendly and efficient manner.
- Prepare reports including financial accountability, payroll deduction, membership retention, program registrations and other service reports.
- Support department initiatives and special events.
Requirements/Qualifications:
- Promote GREAT customer service in a respectful environment.
- Successful completion of department training.
- Attend regularly scheduled attendant staff meetings and in-service sessions.
Location of positions: Aquatic & Fitness Center, Slaughter Recreation Center, Mem Gym, North Grounds Recreation Center.
Students available during Summer 2026 and are interested in continuing into the following academic year are preferred.
Anticipated Weekly Hours: 5-15
Compensation: $14.50 Hourly
MINIMUM REQUIREMENTS
Education: Current UVA student
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
