Customer Service Representative

Collinsville, United StatesOn-SiteFull-timePosted 3w ago

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Job description

Uses multiple computer applications to respond to customer needs
Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system; including resolutions, issues, and general notes
Attends continuous training on product and procedural updates
Maintain, at a minimum, target levels of productivity and performance
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

Must have excellent communication skills
Previous customer service or call center experience preferred
Proficient typing and computer navigation skills: typing speed of 25 WPM
Superb listening, probing, negotiation and de-escalation skills needed
Must be able to train full time

All your information will be kept confiden tial according to EEO guidelines.

Job details are sourced from the employer's original posting.

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About the company

The Results Companies

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

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Industry: Customer Experience
Open roles: 14