TMS Technician & Patient Outreach Coordinator
Location: Onsite - Orlando, FL (736 N Magnolia Ave)
Employment Type: Full-Time, W-2 Employee, Non-Exempt
Hourly Rate: $19/hr; Paid bi-weekly
Schedule/Hours: Monday-Friday 8:30am-5pm
Reports To: Practice Administrator
APG Health is seeking a compassionate, energetic TMS Technician & Patient Outreach Coordinator to provide TMS treatments and support patient outreach and referral development.
The primary responsibility is administering Transcranial Magnetic Stimulation (TMS) treatments under physician supervision. When the TMS schedule permits, this position will conduct patient follow-up, respond to prospective patient inquiries, and support referral and community outreach efforts.
The ideal candidate is patient-focused, organized, comfortable with telephone outreach, and able to take initiative.
TMS Technician Responsibilities
- Administer TMS treatments according to established protocols and physician direction.
- Prepare patients and equipment and operate TMS equipment safely.
- Monitor patients and communicate clinical concerns to the appropriate provider.
- Administer rating scales and accurately document treatments.
- Coordinate treatment schedules and follow up on missed appointments.
- Maintain TMS treatment rooms, equipment, and required documentation.
- Provide a professional, compassionate patient experience.
Patient Outreach & Referral Development
- Follow up with TMS inquiries, referrals, prospective patients, and appropriate existing patients.
- Educate patients about APG Health services and assist with scheduling and intake.
- Conduct outreach by telephone, email, and other approved methods.
- Build and maintain relationships with physicians, therapists, and community referral sources.
- Document leads, outreach activities, follow-ups, and outcomes in Salesforce.
- Work with leadership and the intake team to improve patient engagement and referral conversion.
- Occasionally participate in community or professional outreach events.
TMS Technician Compensation & Benefits (Full-Time Employees are eligible for):
- Competitive Hourly Rate: $19/hr; Paid bi-weekly
- 401(k) retirement plan with employer match up to 4%
- Comprehensive medical, dental, and vision insurance for employees and eligible dependents
- HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
- Employer-paid life insurance and AD&D coverage
- Employee Assistance Program (EAP) with confidential mental health and life support resources
- Generous paid time off and additional paid holidays
