Overview
Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other clerical tasks. The ability to work flexible hours (e.g., Weekends and Holidays).
Responsibilities
- Undertake front desk daily duties.
- Keep records of arrivals and departure of residents
- Attend to residents needs and concerns in a friendly and cordial manner.
- Ensure that residents follow all in-house rules and policies.
- Ensure all visitors (family, friends, and delivery persons.) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor’s pass, visitors are to be politely challenged as to the reason for entering the residence.
- Assist the Admissions department as needed, as agreed by Director of Operations
- Assist with creating photo IDs for all new residents and verify Markle resident IDs.
- Monitor security video cameras and reports to administration unusual activities.
- Process payments for fees.
- Answer calls in a polite, friendly manner and forward calls or take messages as needed.
- Accept packages and faxes and sort out daily mail.
- Be aware and sensitive to the cultural and social population served.
- Contact and inform the maintenance department of the floor number when the fire alarm rings.
- Maintain log for borrowed resident keys.
- Handling application and other clerical tasks.
- Assist with room inspections as needed for current residents and incoming residents.
- Monitor RDP database.
- Maintain log for keys.
- Assist with preparation of welcome packages for all arriving guests as needed.
- Supervise security guards.
- Monitor use of the fitness center including securing and processing approved “Informed Consent and Waiver of Liability” for residents participating in the fitness activities and program using the fitness room.
- Perform other tasks and duties as assigned by the Salvation Army administration.
Qualifications
- High School Diploma or GED
- Ability to communicate effectively in English (written and verbal)
- Good Computer Skills (Microsoft Office)
