Family Services Case Worker

The Salvation Army

Helena Corps

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

Position Title: Family Services Case Worker

Employment Classification: Regular/Full Time/Hourly

Division/Department: Great Falls Corps

Reports To: Director of Social Services

General Statement:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

Scope of Position:

The Family Services Case Worker is an advocate. They are responsible for providing front-line and follow-up assistance to individuals presenting a variety of needs.

Essential Duties and Responsibilities:

• Perform casework services to include client interviews, needs assessments, and case management.
• Work within the approved budget to provide emergency food and direct financial assistance in the form of emergency rent, utilities and prescriptions.
• Conduct home visits and support community outreach events and distributions as directed.
• Assist with the receiving and processing of food as directed by the Director of Social Services.
• Assist with the packing of food boxes as directed by the Director of Social Services.
• Assist Director with the preparation and submission of reports and statistics.
• Assist Director with maintenance of an active information and referral system.
• Assist Director with the maintenance of all filing systems – both hard copies and computer files – as they pertain to Family Services.
• Be familiar with and adhere to all funding source guidelines (Siebel, EFSP, etc.).
• Process incoming mail per Salvation Army policy.
• Answer and direct incoming phone calls as needed.
• Preform light janitorial duties as needed (vacuuming, dusting, sanitizing, etc.)
• Be familiar with and maintain Protecting the Mission compliance.
• Attend staff meetings and trainings as required; including but not limited to Divisional/Territorial Social Services Conferences, Protecting the Mission – child safety training, and The Salvation Army fleet safety training.
• Assist with seasonal efforts, which may include but are not limited to: Summer Camp Registrations, Christmas Intake/Distribution, toy sorting, and data entry.
• Adherence to employee dress codes while working.
• Other duties as assigned by Director of Social Services / Corps Officers.

Education and Work Experience:

• Must be a High School graduate or equivalent.
• An AA degree or comparable years of work experience preferred

Knowledge, Skills, and Abilities:

• Must possess the ability to work as part of a dynamic, high performing team and maintain confidentiality.
• Must have the ability to relate positively to people from diverse backgrounds and communicate well with the general public.
• Willingness to accept and implement The Salvation Army’s philosophy for social work assistance, while supporting the mission of The Salvation Army.
• Be flexible and open to new ideas, concepts, and ways of doing things while keeping pace with multiple priorities.
• Possess the ability to work well independently and in a detailed, professional and courteous manner.
• Possess excellent oral and written communication skills.
• Ability to use basic office machines/equipment.
• Must be proficient with Microsoft Office (Word, Excel, Publisher and Power Point) and possess the ability to use Social Media.
• Able to pass a motor vehicle check as well as complete The Salvation Army driving test.

Software-Related Skils:

• Microsoft Office products suite - Word and Excel required, Microsoft PowerPoint, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer

• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by love for God.  Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.