37.5 hours per week
Up to £16,000 per annum
We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team.
This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.
The Role:
- To follow structured guidelines and processes designed to support the learning journey
- To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
- To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
- To maintain up to date and accurate contact records for all learners
- To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
- To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
- To complete regular learner surveys with allocated learners at the point of completion.
- To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
- To undertake other duties and responsibilities as directed by line management from time to time.
The Candidate:
- Excellent communication, listening & problem-solving skills
- Excellent telephone manner
- Well organised and able to demonstrate a high level of accuracy.
- Proven numerical and written skills
- Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases
- An eye for detail and a methodical manner
- Willingness to adapt and respond to the changing and varied needs of the business
Package:
- Excellent CPD opportunities
- Perbox subscription
- Eye care voucher
- Social Events
