Retail Sales Associate/Spice Merchant

Who We Are: Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world.

We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson. The Spice House is looking for a personable Spice Merchant (Retail Sales Associate) who enjoys food & cooking and has the confidence to interact with and guide customers through our spices and their uses. The ideal candidate will have retail experience, strong customer service skills, and will take the initiative to learn and discover more about our product.

Employees will be scheduled about 2-4 shifts/week (8-16 hours), between the hours of 10am-6pm, weekends included. Additional hours may be available based on business needs, but are not guaranteed. This is a regular, long-term role (not a seasonal/summer position).

Responsibilities:

• Drive personal and store sales performance by actively engaging customers, identifying their needs, and using strong product knowledge to recommend the best spices, blends, and gifting solutions.
• Use effective selling techniques such as suggestive selling, cross-selling, storytelling, and sampling to increase order size and deliver an exceptional customer experience.
• Provide warm, attentive customer service that builds trust, encourages repeat visits, and supports overall store sales goals.
• Welcome customers promptly and guide them through their shopping experience with energy, curiosity, and a focus on both customer service and sales outcomes.
• Build genuine rapport through conversation and thoughtful questions to understand customers’ preferences, cooking habits, and flavor interests.
• Efficiently complete transactions through the POS and Web Pickup systems, ensuring accuracy and a smooth checkout experience.
• Collaborate with team members to maintain an organized, visually appealing sales floor that supports conversion and inspires customers.
• Support product presentation by restocking, maintaining merchandising standards, and assisting with back-stock organization as directed by management.
• Contribute to a positive, productive team environment by communicating effectively, staying informed with policies and procedures, product knowledge, and actively participating in achieving daily and weekly sales targets.