Job Overview
The Donor Engagement Manager collaborates with the Chief Advancement Officer. The Donor Engagement Manager directs and administers all aspects of annual fund giving to include face-to-face and phone solicitation, direct mail fundraising, online fundraising, donor database maintenance, donor acknowledgement and stewardship, and gift processing and financial reporting. This position will play a critical role in planning and implementing a comprehensive annual fund program to broaden donor base, upgrade the average size of donation, and increase donor retention.
Responsibilities and Duties:
Donor Services
- Manage and oversee all data activities inside Raiser's Edge.
- Maintaining accurate and timely records in Raiser's Edge, including constituent records, daily gift entry, donor acknowledgments, queries and reports, actions, and other donor communications.
- Manage all aspects of gift processing including data entry, acknowledgments, honor/memorials, and consistent reconciliation with finance.
- Following nonprofit, IRS, and internal best practices to maintain accurate information and documentation.
- Oversee the preparation of fundraising dashboards.
- Create, implement, and evaluate strategies that lead department to sound donor cultivation, prospecting, segmenting, and acknowledgement, recognition, and stewardship goals.
- Constant management for the augmentation/clean-up of existing data sources and ensure constituent data is current.
- Responsible for preparing Development Fund reports.
- Identify, qualify, cultivate, solicit, and steward assigned pool of managed prospects.
- Utilize Raiser’s Edge to track visits, produce contact notes, and conduct appropriate constituent follow-up.
- Train and support Raiser's Edge users on established data-entry standards, running basic queries, creating mailing lists, running reports and donor letters.
- Establish system settings and set security options for different Raiser's Edge user groups.
- Develop and update policy and procedures to protect the integrity and to maintain the quality of all databases.
- Generate requested data, mailing list, reports and analyses.
- Act as a liaison between development and accounting to coordinate action tagging, gift processing, tracking and reporting of development initiatives.
Donor Communications
- To encourage renewals and upgrades create, implement, and evaluate the organization’s annual fund campaign, including direct mailings, e-communications, social media pushes, reports, pledge reminders, acknowledgement letters, and other relevant correspondence.
- Analyze results of annual fund initiatives.
- Develop annual funding priorities and write funding proposals.
- Produce and distribute the Annual Investment Report.
- Support Development team in social media and other marketing, mailings, special events, and other relationship building initiatives.
- Work with development staff to plan a stewardship strategy for donors and volunteers which would include at least 4 touchpoints a year.
Resources:
- Maintain a “wish list” of in-kind donation needs.
- Seek and distribute donated in-kind items to all programs.
- Managing the flow of donated goods into the Administrative building by moving them to shelter/coordinating the facilities team to do so, or scheduling a pickup by the Donation Center truck.
- Work with groups and individual volunteers to solicit donation needs.
Other duties:
- Provide frontline stewardship by answering phones, responding/distributing emails, greeting visitors, and providing administrative support.
- Assess and assign staff for speaking engagements based on need. When needed, be the speaker for fundraising, advocacy, or development focused events.
- Performs other duties as assigned.
Accountability: Areas in which the position is accountable/responsible:
- Records: Accurately maintains development reports in conjunction with the Chief Advancement Officer and the Finance Department, as well as statistical data.
- Customer Service: Creates goodwill among donors, volunteers, prospects and the public.
- Donor Relations: Helps to raise awareness, generate funds and engage the community.
- Material Management: Manages flow of donated goods received at the administration building, as well as collateral materials promoting the agency.
Supervision Responsibility:
- Supervisory responsibility for interns and volunteers.
