Job Overview

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provide crisis intervention and referral services to phone callers.

Responsibilities and Duties

• Works with individual participants to assess the lethality of the      situation and develop a safety plan. Assesses the participant’s individual      strengths and needs, identifies strengths and challenges present, offers      options and assists the participants in selecting from the options      available. Coordinates services      with appropriate community resources and refers participants and children      to necessary support services.
• Has a comprehensive understanding of the dynamics of domestic      violence, service programs, confidentiality and privilege.
• Completes intake documents and procedures.
• Meets with participants that have scheduled appointments and/or      walk-ins as needed.
• Attends agency meetings and all other meetings as assigned.
• Service management and documentation meets FCADV program      standards.

· Provides on-going safety planning with participants.

· Reviews service plan with participant on a regular basis, which discussing short term and long term goals.

· Assists participants with arranging for transportation to appointments.

· Refers participants to community resources and other organizations based on the participant’s needs.

· Maintains participant files and ensures data is entered into WS as soon as possible after all participant contact.

• Maintains contact with participants to review progress towards      achievement of individual established goals.
• Maintains written records required for statistical reporting. Compiles statistical information of      services rendered and submits monthly.
• Completes and reports on all assessment tools and outcomes      required by grant contracts.
• Consults with supervisor on a regular basis, regarding all agency,      participant, and service management issues.
• Facilitates group(s), as assigned.
• Answers Outreach phone voicemail and returns calls providing      safety planning, information, referral, and links/schedules for services,      as needed.
• Flexibility with schedule.

Occasional duties or projects which may be performed at irregular intervals

• Assist with training new, staff,      volunteers and interns, as assigned.
• Facilitates weekly support groups as      needed.
• Covers front desk as needed.
• Assists participants on other advocates      case-loads as needed.
• Assists with community presentations and      trainings as requested
• Assists with data collection for      research and/or scholarly studies.
• Performs other related duties as      requested.

Accountability: Areas in which the position is accountable/responsible

· Participant Service: Maintains participant satisfaction and quality of services.

· Records: Maintains complete and up to date participant files by entering data into WS, master list, and files as soon as possible after all contact. Assists with statistical reporting and other assessments as required.

Supervision Responsibility:

· None

Business-Related Contacts:

· Representatives of various community resources/agencies including, but not limited to: Local schools, community agencies, Department of Juvenile Justice/Juvenile Diversion, Child Welfare Agencies, Participants and family members.

Prohibited Functions:

· Does not respond to requests from the media.

· Does not provide any service which could be interpreted as practicing law.