About the job
The Customer Service Agent for TSC Life is responsible for the Order-to-Cash process and ensures accurate and compliant handling of customer orders from placement through invoicing by managing order entry, supply chain check, logistic tracking, problem solving, and communication to guarantee timely and customer satisfaction. This position if for the distributors department.
What will you do?
- Fully responsible for the Order to Cash order entry for our distributors.
- Preparing shipments administratively in the ERP system, enabling Warehousing to pick and prepare goods for physical dispatch
- Identifying potential stock shortages and reporting them to the Planning department
- Invoicing delivered goods to customers
- Updating the annual customer shipping information Excel file
- Managing and improving internal processes related to the customer service function
- Continuously improving own administrative skills and accuracy
- Providing customers with information regarding product availability and order status
- Maintaining close contact with Warehousing, Quality Assurance, Quality Control, Finance, Planning, Sales, and Product Management
What do you bring?
- Education level: MAVO/HAVO (equivalent to lower secondary/vocational education)
- Excellent command of English both written and spoken. French, German and/or Dutch as preferred.
- Accurate, stress-resistant, and customer-oriented
- Strong computer skills; proficient in Microsoft Office
- Experience with ERP system Business Central
- Build a strong relation with all our stakeholders.
- Team player and autonomous.
What we offer?
- A dynamic and international work environment, based in Amsterdam.
- A hybrid working model offering flexibility.
- The opportunity to be part of a growing company with a meaningful mission in healthcare innovation.
- A collaborative and supportive team culture.
- Competitive compensation and benefits package.
- Direct impact on improving patient outcomes across the world.
Do you want to refer someone for this job?
https://tsc-life.app.personio.com/recruiting/applications/referReady to make an impact?
At TSC Life, every order matters because behind every shipment is the potential to improve or save lives. If you are motivated by accuracy, teamwork, and customer satisfaction, and want to contribute to a growing company with a meaningful purpose, we invite you to apply and become part of our journey.
The vacancy will remain open until 9 October 2026. Following the closing date, we will begin the selection process and carefully review all applications.Acquisition in response to this vacancy is not appreciated.