Role Summary
The Box Office & Fanwear Intern position provides support to both the box office and retail sales departments.
The Toledo Mud Hens and Walleye are looking for fun, positive, and charismatic individuals to join our Box Office & Fanwear Internship. The role is 35-40 hours per week with rotating game day weekends. This internship will be for the Fall/Winter 2026-2027 semester.
This role provides hands on experience in retail sales and box office operations for both minor league baseball and hockey.
Essential Responsibilities
- Service Customer, vendors, promoters, and staff in a professional manner.
- Assist with game day operations.
- Obtain general knowledge of Tickets.com and Point of Sale systems.
- Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through all our various communication avenues including phone and email.
- Process tickets exchanges in accordance with the organization’s Exchange Policy.
- Ensure guest’s needs are met by providing accurate information regarding directions, arena information, event details, seat selection, etc.
- Fulfill online sales orders.
- Create displays in Team Store to showcase Walleye and Mud Hens merchandise.
- Achieve sales, productivity, incentive goals.
- Assist the managers with day-to-day operations and game day operations.
- Maintain above average mystery shop scores.
- Reconcile and appropriately closeout assigned workstation at end of each shift.
- Assist in maintaining the organization and cleanliness of assigned area(s).
ds Qualifications & Experience
- Must be 18 years or older.
- Must be currently enrolled in Sports Management or a related field.
- Comfortable with extensive fan contact in a fast-paced environment.
- Must be able to work at least 50% of all Mud Hens/Walleye games.
- Experience working in a customer service role or setting.
- Previous ticket office setting or with the ProVenue ticketing system preferred.
Skills & Competencies
- Approaches and engages the community in a professional and friendly manner.
- Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
- Ability to communicate in a polite and friendly manner with a wide variety of customers.
- Comfortable with extensive guest contact in a fast-paced environment.
- Computer skills required, experience with Microsoft Office products.
- Strong organizational, written, and verbal communication skills
Working Environment
- Ability to work a flexible schedule including evenings, weekends, and some holidays.
- Occasionally lifts, pushes, pulls up to 25 pounds.
- When working in the store, ability to spend entire shift on feet, walking around to assist customers, clean displays, and ring up their orders.
- When working in the box office, may be long periods of staying in a stationary position.
- Constantly operates a computer, register, and other office productivity equipment.
- Constant communication with customers, must be able to exchange accurate information.
s
