Luxury Sales Specialist, Uniworld

ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Everything we do is guided by our five shared commitments:

• Value Every Voice - We put people first.
• Act with Integrity - We do what’s right.
• Explore Beyond Boundaries - We’re driven by curiosity.
• Own the Outcome - We take responsibility for our decisions.
• Succeed Together - We’ve got each other’s backs.

THE OPPORTUNITY

We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. The Luxury Sales Specialist role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld River Cruises and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.

WHAT YOU'LL DO

Luxury Sales

• Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.
• Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
• Learn and use software applications to efficiently process sales transactions.
• Responsible for maintaining KPIs in a high-volume inbound call center.

Customer Service

• Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests.
• Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
• Develop, cultivate and maintain positive relationships with travel partners.