ABOUT US
At TTC, we are Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES
Everything we do is guided by our five shared commitments:
- Value Every Voice - We put people first.
- Act with Integrity - We do what’s right.
- Explore Beyond Boundaries - We’re driven by curiosity.
- Own the Outcome - We take responsibility for our decisions.
- Succeed Together - We’ve got each other’s backs.
POSITION SUMMARY
The Product Coordinator plays a critical role in supporting the day-to-day operations of the Product team. This position is responsible for ensuring the accurate, timely, and efficient coordination of product information, updates, and processes across multiple departments. Through strong organization, attention to detail, and cross-functional collaboration, the Product Coordinator helps deliver high-quality product experiences that align with the company’s commitment to excellence at every customer touchpoint.
KEY RESPONSIBILITIES
1. Product Development & Enhancement
- Support the development and maintenance of cruise, rail, train, air, extension, and land-based travel programs.
- Conduct product comparisons and research industry trends to identify enhancement opportunities.
- Assist with special projects, strategic initiatives, and unique travel experience development.
2. Product Systems & Information Management
- Maintain and update product data within MXP to ensure accuracy and consistency.
- Manage and enhance the Product SharePoint site as a central information resource.
- Oversee extension reports, sustainability tracking, and other business-critical data.
3. Product Documentation & Training Resources
- Create and maintain product manuals, whitebooks, image libraries, and supporting documentation.
- Develop training presentations and voice-over content for onboarding and team development.
- Prepare product summaries, announcements, and reference materials for internal stakeholders.
4. Quality Assurance & Website Content Management
- Review and proof product information across brochures, cruise companions, and documentation.
- Partner with Marketing to maintain accurate and up-to-date website content.
- Ensure consistency and compliance across all sales and marketing materials.
5. Communication, Analysis & Team Support
- Serve as a key point of contact for product-related communications and internal inquiries.
- Compile and analyze survey results and performance data to support product improvements.
- Assist with annual kickoff meeting preparation, presentations, and cross-functional team initiatives.
ROLE SUCCESS CRITERIA
Success in this role is measured through a combination of operational excellence, quality standards, collaboration, and reliability.:
- Accuracy: Maintaining up-to-date and error-free reports, spreadsheets, and documentation that support product operations.
- Quality Control: Ensuring all product-related materials and sites meet established standards before release or publication.
- Team Collaboration: Effectively communicate with team members on projects and everyday tasks.
- Cross-Functional Collaboration: Effectively coordinating with internal teams to support product initiatives and meet deadlines.
- Responsiveness & Reliability: Demonstrating consistency in handling administrative tasks and follow-through on assigned responsibilities.
