Family Service Sales Counselor - Fort Howard Memorial Park

About This Job

You guide families through important end-of-life planning with empathy, care, and professionalism at Fort Howard Memorial Park.

In this role, you serve as a trusted advisor who helps clients secure peace of mind by presenting pre-planning options for cemetery spaces, memorials, and final arrangements.

You play a vital role in easing the burden on grieving families while achieving location sales goals and strengthening community relationships.

Job Duties and Responsibilities

• Connects with families through compassionate active listening to understand their unique wishes and needs.
• Presents customized pre-planning solutions through effective sales and B2C sales techniques, ensuring families make informed decisions.
• Builds lasting relationship management by following up with clients and providing exceptional customer service before, during, and after need.
• Negotiates and finalizes agreements with confidence, ensuring clarity and transparency for every client.
• Utilizes CRM software to track leads, manage client interactions, and maintain accurate daily records.
• Manages daily schedules efficiently through strong time management to balance appointments, administrative tasks, and outreach.
• Represents the park at community events using public speaking skills to educate the public on the benefits of advance planning.

Required Qualifications

Education

• Possesses a high school diploma or equivalent.
• Holds a valid driver's license and reliable transportation to travel to client meetings and community events.

Experience

• Demonstrates at least one to three years of proven success in sales, B2C sales, or customer service.
• Shows a strong history of building and maintaining client relationships through effective relationship management.

Knowledge/Skills

• Applies exceptional active listening skills to understand client needs and offer appropriate solutions.
• Communicates with clarity and confidence during presentations and community outreach using strong public speaking abilities.
• Navigates CRM software and standard office technology with ease to manage daily tasks.
• Prioritizes daily responsibilities independently using strong time management skills.
• Closes agreements professionally by employing strong negotiation tactics.

Preferred Qualifications

• Brings prior experience in the death care, memorial, or insurance industries.
• Demonstrates advanced proficiency in using modern CRM software for pipeline management.

Physical Requirements/Work Conditions

• Lifts promotional materials and event supplies weighing up to twenty pounds.
• Spends time standing or walking during client tours of the memorial park grounds.
• Works occasional evenings or weekends to accommodate family schedules and community events.
• Travels locally within the region to meet clients and attend outreach functions.