Private Patient Manager

Job Advert

Private Patient Account Manager

Westbourne Centre - Birmingham

Full Time - 37.5 hours per week

Join our dynamic team at the Westbourne Centre, Birmingham. Part of Ramsay Health Care, the Westbourne Centre brings together a diverse group of clinical specialists that provide the highest quality procedures, treatments and patient experience for private, insured and NHS patients.

We are seeking a highly organised and motivated Private Patient Manager to support and coordinate the private patient journey from initial enquiry through to admission and discharge. The successful candidate will act as a key point of contact for self-pay and insured patients, working closely with consultants, medical secretaries and hospital teams to ensure an outstanding patient experience. With a strong focus on enquiry management, pathway coordination and conversion, the role is responsible for maximising private patient admissions while maintaining excellent levels of patient satisfaction and stakeholder engagement.

What you’ll do:

• Act as the primary point of contact for private patients and key stakeholders.

• Understand, monitor and optimise the private patient pathway from enquiry to surgery, supporting conversion through consultant, hospital and National Enquiry Centre referrals.

• To ensure a quality service for potential private patients including accurate and timely responses to enquiries

• To provide guidance to the local hospital teams and effectively manage consultant relationships to ensure the private patient experience is consistently and exceptionally delivered.

• Manage activity in line with set KPIs on self-pay conversion and patient satisfaction.

• Maximise conversion from outpatient appointment to procedure / admit through a variety of methods

• Build and maintain excellent relationships with consultants and all internal and external stakeholders to maximise opportunities and encourage loyalty

• Understand PMI networks and consultant inclusion

• Utilise the Brand hub platform to update and maintain all templated toolkits

• Develop social media content and keep platforms updated

• Support with events internally and externally (which may occasionally include a weekend)

• Carry out any other duties required to support the effective operation and development of the business.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying.

Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.