Guest Services Representative - Over-Hire - Part-Time

Core Responsibilities:

Customer Service & Communication

• Provide best-in-class customer service across all guest interactions.
• Answer phone and email inquiries related to ticket sales, exchanges, and general information.
• Speak knowledgeably and enthusiastically about TUTS programming, including show content, themes, authors, and music.
• Remain calm and professional in high-pressure or stressful situations.

Ticketing Operations

• Accurately process all ticket transactions using the Tessitura system.
• Assist in sales and service support for single tickets, subscriptions, and group sales.
• Count and manage cash transactions and make change efficiently.

Administrative Support

• Maintain open communication with the Guest Services Coordinator and management regarding project status.
• Complete assigned tasks and projects within deadlines.
• Follow detailed instructions and ask clarifying questions when needed.

Technology & Tools

• Use Microsoft Office (Word and Excel) and ticketing software (Tessitura) efficiently.
• Read and interpret written information, including schedules, memos, and policies.
• Organizational and Problem-Solving Skills
• Prioritize multiple tasks and complete them in a timely manner.
• Demonstrate strong attention to detail and organization.
• Follow all internal policies, procedures, safety protocols, and emergency guidelines.