Job Purpose
Ensure the timely availability of correct spare parts for after-sales repairs by implementing effective planning, strong supplier management, cost-efficient sourcing, and proper handling of returns.
Key Responsibilities
Planning & Availability
- Forecast spare parts needs based on consumption trends and service load.
- Track availability status expected arrivals and shortage alerts.
- Recommend part alternatives when applicable.
Supplier & Sourcing Management
- Build and manage supplier network locally and internationally.
- Source parts beyond traditional channels (B2B platforms, distributors, OEM affiliates).
- Negotiate pricing, lead times, and terms; maintain updated catalogues.
- Establish and monitor supplier SLAs.
Procurement & Order Follow-Up
- Prepare purchase requests and track orders until delivery.
- Monitor backorders, update ETA, and coordinate shipment documentation.
- Maintain procurement records and supplier files.
Shipment & Cost Optimisation
- Coordinate part shipments with finished goods to reduce freight cost.
- Propose economical purchase quantities and consolidation strategies.
- Evaluate logistics cost vs urgency for best value decisions.
Financial & Risk Oversight
- Monitor stock ageing trends & flag potential obsolete items.
- Recommend mitigation: small-batch purchase, part return, liquidation, swaps.
- Assist with accuracy of parts mapping and item codes with store team.
Reverse Logistics
- Manage defective/unused part returns and warranty settlement.
- Follow up on credit notes/claims and maintain documentation.
Communication & Coordination
- Liaise with technicians, store and service advisors on parts requirements.
- Provide weekly status reports on orders, ETA and supplier performance.
Education & Experience
- Diploma/Degree in Supply Chain, Procurement, Business, or technical field.
- 1–3 years in procurement, after-sales, or parts/logistics coordination.
- Experience in consumer electronics/appliances preferred.
Skills & Competencies
- Knowledge of electronics/appliance components.
- Supplier negotiation and coordination.
- ERP/Excel proficiency for reporting and forecasting.
- Analytical, detail-oriented, and cost-conscious.
- Strong communication and problem-solving skills.
