Summary
The Theory Teammate is a cross-trained, global store teammate responsible for supporting customer experience, inventory execution, intake operations (where applicable), and overall store standards. This role is expected to work flexibly across all areas of the store, delivering a consistent BUD Experience through knowledgeable service, accurate execution, and strong teamwork. Theory Teammates operate with a high level of accountability, follow all procedures and compliance requirements, and support store leadership in achieving performance goals aligned with the Strains of Success.
Key Responsibilities
- Customer Experience & Sales in customer experience, delivering welcoming, knowledgeable, and world-class service to every customer
- Support all selling and customer-facing tasks, including product education, recommendations, and transaction execution
- Drive strong customer engagement that supports conversion, attachment, and loyalty
- Operate POS systems accurately to ensure compliant and efficient transactions
- Reinforce service standards and Theory values through professional conduct and teamwork
- Respond to customer questions and needs with care, urgency, and attention to detail
- Intake & Customer Services Support (Where applicable by state)
- Function as an intake teammate, serving as one of the first points of contact for customers entering the store
- Check and validate customer IDs in accordance with all state regulations and company procedures
- Ensure every customer meets legal requirements to enter the building and purchase cannabis products
- Provide clear direction and support to customers to ensure a smooth and welcoming entry experience
Inventory & Back-of-House Support
- Support accurate inventory processing, scanning, and product movement throughout the store. Assist with vault-to-floor stock movement to ensure product availability supports sales execution
- Help receive deliveries, process transfers, and complete intake tasks accurately and on time
- Execute METRC-related tasks and inventory procedures as trained and assigned
- Follow standards and procedures for all inventory-related systems and workflows
- Identify inventory discrepancies during daily tasks and escalate issues promptly
Compliance & Operational Standards
- Ensure compliance with all state and local cannabis regulations, including
- Follow all Theory Wellness systems, procedures, and policies across customer experience, inventory, and intake functions
- Support accurate daily recordkeeping related to sales, inventory, and compliance tasks
- Execute side duties including cleaning, organization, cash handling, and store upkeep to maintain a safe and professional environment
- Teamwork & Performance Support
- Drive adherence to Key Performance Indicators (KPIs) related to sales, service, and execution.
- Provide strong peer support and contribute to a positive, respectful, and accountable team culture.
- Support store initiatives, promotions, and operational priorities as directed by leadership.
- Deliver world-class internal customer service by supporting teammates and leadership.
Other Duties
- Perform additional responsibilities as assigned in a fast-paced, evolving retail and regulatory environment
Requirements
- Previous retail, hospitality, or customer service experience preferred
- Available to work a variable retail schedule, including weekend, evening, and holidays
- Open availability to work Thursday-Sunday
- Strong interest in cannabis, wellness, and customer experience
- Ability to work across multiple areas of the store with flexibility and accuracy
- Comfortable using POS systems and basic retail technology.
- Strong attention to detail and commitment to compliance.
- Ability to follow procedures, accept feedback, and work collaboratively.
- Reliable, professional, and accountable with a positive attitude.
- Ability to lift up to 40 pounds.
- Must be at least 21 years of age and compliant with all state-mandated employment requirements.
- Must have no drug-related felony convictions and be able to pass a comprehensive background check.
Theory Wellness Inc. is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law.
