Sr Customer Service Representative

About the Role

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide.

As an Sr. Customer Service Representative, you will play a key role in supporting customers and sales teams across the European region. Acting as a central point of coordination, you will manage quotations, process customer orders, maintain customer master data, and ensure smooth order fulfilment through close collaboration with multiple internal stakeholders. 

This role combines order management, sales support, stakeholder coordination, and operational excellence in a dynamic international environment. It is ideal for someone who enjoys working with complex processes, maintaining high levels of accuracy, and driving issues through to resolution.

Why Join Our Team?

You'll be joining a young, collaborative, and growing team where new colleagues are supported from day one. The team works closely together, values open communication, and actively contributes to process improvements and operational excellence initiatives.

This role offers exposure to multiple business functions, international stakeholders, and complex order management processes, while providing opportunities for continuous learning and long-term career development.

What You'll Do

Manage customer orders throughout the order lifecycle, ensuring accuracy and timely processing

Support quotation activities and coordinate with Sales Account Managers and other internal stakeholders

Maintain customer master data and ensure high levels of data quality

Monitor order progress and proactively follow up on open actions and exceptions

Support invoicing-related activities and order fulfilment processes

Investigate and resolve order-related issues and escalations

Collaborate with Sales, Operations, Manufacturing, and other internal teams to ensure smooth order execution

Maintain accurate documentation and system records

Support process improvement and operational excellence initiatives

What We're Looking For

Fluent English is a must, additional European language knowledge is nice to have.

Ideally minimum 2 years of professional experience in customer service, customer operations, order management, sales support, logistics, or a related environment

Previous exposure to ERP systems or operational platforms

Strong attention to detail and commitment to accuracy

Excellent communication and stakeholder management skills

Ability to manage multiple priorities and follow complex processes

Strong problem-solving and organizational skills

Proactive mindset and willingness to continuously learn and improve

Nice to Have

SAP experience

Salesforce experience

Experience in multinational or shared service environments

What We Offer

Competitive compensation package and annual performance bonus

Hybrid working model

Structured onboarding and training

Exposure to SAP and other business systems

Internal career development opportunities

Language development opportunities

Participation in process improvement and automation initiatives

Modern office environment and comprehensive benefits package

Ready to Make an Impact?

Join a team where your expertise helps ensure the smooth execution of critical business processes that support scientific innovation around the world.

If you're looking for a role where you can develop your operational expertise, work with international stakeholders, and grow your career within a global organization, we'd love to hear from you.