Customer Service Advisor - 3-6M Contract

What’s the role? 

Job Title: Fixed Term - Customer Service Advisor 

Contract: 3 - 6 months (Dependant on business requirements) 

Location: Gadbrook Park, Northwich (Office Based) 

Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend. 

Start Date - 2nd November or 9th November 

As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. 

Key Responsibilities:

• Working across multiple channels including emails, phones, live chat and social media.  

• Work towards achievable department targets while maintaining high level quality at each point of contact.  

• Engaging with customers daily in a polite, professional manner.  

• Assisting customer with all queries regarding product advise and general customer service queries. 

• Collaborate with team members and different departments to enhance overall customer service. 

• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Role Requirements:

• Strong written and verbal communication skills

• Willingness to learn and develop new skills  

• A professional, friendly and hard-working individual.  

• Early promise of showing our core values – Show up, Dig in and get it Done.  

What's in it for you?

• 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.

• Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.

• Two paid volunteering days after 12 months' service.

• Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.

• State-of-the-art on-site gym at our Manchester offices.

• Up to 50% staff discount across THG brands.

• Save up to 12% on personal tech through our salary sacrifice scheme.

• Access to our on-site staff shop and barber (Manchester offices).

• Earn up to £1,000 through our employee referral scheme.

• Anniversary gifts to celebrate your 5 and 10 years of service.