Front of House Team Member - Hale Country Club & Spa

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Join the team at one of the North West's most prestigious luxury wellness destinations. We're looking for an enthusiastic and personable Front of House Team Member to deliver exceptional food and beverage service across our restaurant, bar and outdoor terrace, creating memorable experiences for every member and guest.

About the Role

This is an exciting opportunity for someone who thrives in a fast-paced, guest-focused environment and is passionate about delivering outstanding hospitality. You'll be part of a close-knit team, providing warm, attentive service while ensuring every visit reflects the high standards of Hale Country Club & Spa.

Key Responsibilities

• Deliver exceptional food and beverage service across the restaurant, bar and terrace.
• Welcome members and guests, creating a warm and professional first impression.
• Take food and drink orders accurately and efficiently.
• Prepare and reset tables, ensuring all areas are presented to the highest standards.
• Respond confidently to guest requests and resolve queries in a friendly and professional manner.
• Recommend menu items and promotions, helping to maximise guest satisfaction and sales opportunities.
• Maintain excellent standards of cleanliness, hygiene and food safety.
• Work collaboratively with colleagues across the club to ensure a seamless guest experience.

What We're Looking For

• A genuine passion for hospitality and delivering exceptional customer service.
• A positive, friendly and approachable attitude.
• Excellent communication and interpersonal skills.
• The ability to remain calm and organised in a busy service environment.
• A proactive team player with a willingness to learn and develop.
• High standards of personal presentation and professionalism.

Experience & Requirements

• Previous experience in a luxury hotel, restaurant, private members' club or premium hospitality environment is preferred.
• Experience in food and beverage service is advantageous.
• Flexibility to work evenings, weekends and bank holidays as required.

Why Join Us?

• Complimentary monthly membership at Hale Country Club & Spa.
• 50% discount on food and drink at Hale Country Club & Spa.
• 20% discount on dining at King Street Townhouse.
• Up to 50% off leading THG brands, including Myprotein, LOOKFANTASTIC, ESPA and more.
• Exclusive bedroom rates for you, plus discounted stays for friends and family.
• Access to an onsite GP and physiotherapist.
• Your birthday off every year, plus enhanced annual leave with length of service.
• Ongoing learning, development and genuine opportunities for career progression within THG.
• Be part of one of the UK's leading luxury hospitality and wellness brands.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.