Reservationists - Thomas E. Strauss, Inc.

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.

Position Summary The Miller's Smorgasbord Receptionist is responsible for professionally answering the corporate phone lines, greeting visitors and taking reservations for Miller’s Smorgasbord and Smokehouse BBQ and Brews. Approximately 18-28 hours/week (10am - 6pm), including rotating evenings, weekends and holidays. The ideal candidate must be dependable, organized, computer literate, and able to “smile over the phone” as you handle multiple telephone lines. Join a great team of professionals in a corporate office setting.
Essential Duties and Responsibilities

• Answering phones.
• Making reservations for two restaurants.
• Answering questions and giving information about our restaurants, hotel, retail locations.
• Responding to guests service inquires in a professional manner to expedite issue to business unit management for resolution.
• Communicating with reservation team members keeping them abreast of current activities and shared tasks.
• Daily processing of incoming and outgoing US Mail.
• Performing light office work as assigned to reservation team to support the Corporate Office Team. This may include laminating, copying, and cutting documents for business units as required.
• Preparing internal employee name tags, food labels and specialty buttons.
• Administrative processing of online store orders which may include credit card processing.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Rotating evenings, weekends and holidays.
• Must have strong customer service skills.
• Fluent in English. Spanish a plus, but not required.
• Display positive, professional and enthusiastic attitude.
• Must be detail oriented, highly organized and ability to follow standard operating procedures.
• Ability to work under pressure in fast paced environment during peak call volume periods.
• Ability to interact effectively with corporate office visitors, employees and guests in-person, over the phone or by email.
• Ability to use an iPad for reservations.
• General knowledge of office equipment or willingness to be trained (printer, paper cutter, laminator, engraver, button maker).
• Ability to update Excel tracking spreadsheets.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The employee may occasionally drive. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Equal Employment Opportunity

Thomas E. Strauss Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Updated 02/11/2026