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    Thom's Four Wheel Drive

    Automotive Repair

    Automotive Service Advisor - Cincinnati, OH

    Cincinnati, United StatesOn-SiteFull-time$55k – $85k / yearPosted 2w ago
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    Job description

    Automotive Service Advisor / Service Writer - SHOP NAME

    • Northgate Tire  a GreatWater Garage
    • Shop Address:  3712 Springdale Rd, Cincinnati, OH 45251
    • Shop Hours:  M-F:  7AM-6PM EST, Sat 7AM-12PM EST
    • $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

    Help Customers Feel Confident About Their Vehicle Care

    We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

    We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

    What You’ll Do:

    As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.

    • Greet customers warmly and provide a friendly, professional experience
    • Answer incoming calls promptly and assist customers with service questions
    • Sell recommended maintenance and repair services
    • Enter and track customer and vehicle information in shop management software
    • Tag vehicles and document service needs upon arrival
    • Build repair estimates and communicate recommendations clearly
    • Obtain customer authorization for repairs
    • Work closely with technicians to review inspection results and service recommendations
    • Assign work orders based on technician availability and skill level
    • Track vehicle progress and maintain clear notes in work orders
    • Notify customers when vehicles are ready and arrange payment and vehicle pickup
    • Perform occasional vehicle road tests
    • Assist with general shop operations when needed to support workflow

    What You Can Expect:

    Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

    • Competitive hourly pay
    • Paid training and skill development
    • Modern tools and equipment
    • Supportive team environment
    • Career advancement opportunities
    • Stable workflow and professional shop environment

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Thom's Four Wheel Drive

    Thom's Four Wheel Drive is an automotive repair shop specializing in general services and lube maintenance. They offer training and advancement opportunities for their technicians.

    View all Thom's Four Wheel Drive jobs
    Industry
    Automotive Repair
    Open roles
    54

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