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    TH

    Three UK

    Telecommunications

    Retail Customer Advisor (York) - 30 hours

    York, United KingdomOn-SiteFull-timePosted 2w ago
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    Job description

    As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

    Key Responsibilities:

    • Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
    • Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
    • Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
    • Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

    It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

    Key qualities include:

    • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
    • Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
    • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

    Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

    Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

    We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

    What we offer

    We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

    Need to know

    We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

    We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

    During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

    #VodafoneThree
    #LI-Onsite

    Job details are sourced from the employer's original posting.

    Open job posting
    TH

    About the company

    Three UK

    We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong.

    View all Three UK jobs
    Industry
    Telecommunications
    Open roles
    30

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