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    Three Waters Resort & Marina, A Tribute Portfolio Resort

    Hospitality

    GSA - Three Waters

    Islamorada, United StatesOn-SiteFull-time1+ yrs experiencePosted 1mo ago
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    Job description

    Property Description

    Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it’s a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

    Overview

    Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

    Summary:

    • Coordinates concierge type services for the guests and sets positive tone for arrival experience
    • Provide exceptional customer service and create a warm and welcoming atmosphere for guests
    • Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
    • Coordinate and handle guest transportation and luggage services
    • Anticipate guest needs and personalize their stay to exceed their expectations
    • Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
    • Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
    • Collaborate with other departments to ensure a seamless guest experience

    Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests. Apply now to become a Guest Services Ambassador and contribute to our commitment to excellence in guest service.

    Qualifications

    • Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
    • Prefer 1+ year customer service experience in hotels
    • Familiarity with local area and attractions
    • Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
    • Ability to communicate effectively with the public and other Team Members
    • Strong computer skills
    • Present confident and professional appearance

    Benefits

    Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

    In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

    • Multiple Tiers of Medical Coverage
    • Dental & Vision Coverage
    • 24/7 Teledoc service
    • Free Maintenance Medications
    • Pet Insurance
    • Hotel Discounts
    • Tuition Reimbursement
    • Paid Time Off (vacation, sick, bereavement, and Holidays).
    • 401K Match

    Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

    Job details are sourced from the employer's original posting.

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    About the company

    Three Waters Resort & Marina, A Tribute Portfolio Resort

    Three Waters Resort & Marina is a waterfront resort offering a marina, dining, and lodging options.

    View all Three Waters Resort & Marina, A Tribute Portfolio Resort jobs
    Industry
    Hospitality
    Open roles
    28

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