TRIAGE NURSE COORDINATOR - SCC POPULATION HEALTH (ACO)

Job Title

Triage Nurse Coordinator

Department

SCC Population Health / ACO

Full Time/PRN

Full Time

Job Summary

The Population Health RN Coordinator for Nurse Triage manages and improves patient outcomes through telephonic triage, care coordination, scheduling oversight, provider on-call coordination, and population health initiatives. This role supports patient education, chronic disease management, preventive care, and efficient utilization of healthcare resources.

Minimum Qualifications

• Current and unrestricted Registered Nurse (RN) license in the United States.
• Minimum of 3 years of clinical nursing experience, preferably in triage, case management, or population health.
• Strong knowledge of nursing assessment, clinical protocols, and telephonic triage procedures.
• Proficiency with electronic health record (EHR) systems and documentation standards.
• Excellent communication and critical thinking skills.

Preferred Qualifications

• Certification in Telephone Triage Nursing or Case Management (CTN, CCM).
• Experience working in population health management or value-based care models.
• Familiarity with chronic disease management programs and preventive care strategies.
• Knowledge of healthcare regulations, compliance standards, and quality improvement methodologies.
• Bilingual abilities or experience working with diverse patient populations.

Essential Duties & Responsibilities

• Conduct comprehensive nurse triage assessments via telephone.
• Develop and implement individualized care coordination plans.
• Coordinate RN triage schedules and provider on-call schedules.
• Collaborate with providers, case managers, and community resources to facilitate care transitions.
• Monitor patient progress and follow up on care plans.
• Document patient interactions and clinical decisions in the EHR.
• Analyze population health data to identify trends and care gaps.
• Provide patient education regarding disease management and preventive health.
• Participate in quality improvement initiatives aimed at enhancing patient safety and outcomes.

Professional Responsibilities

• Utilize strong clinical assessment and triage skills.
• Communicate effectively with patients and interdisciplinary teams.
• Apply analytical skills to population health data and reporting.
• Maintain compliance with healthcare regulations and organizational policies.
• Demonstrate organization, prioritization, and independent decision-making skills.

Physical Requirements

• Ability to sit for extended periods while utilizing computer and telephone systems.
• Frequent use of computers, headsets, and electronic documentation systems.
• Ability to communicate effectively by telephone and electronic communication methods.