Store Manager - Istanbul

Istanbul, TürkiyeRemoteFull-time10+ yrs experiencePosted 3w ago

Job description

Assignment Category: Regular Full-time
Remote Positions: No
Professional Experience: Minimum 10 Years

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Main Responsabilites:

Retail Excellence – Execute exceptional retail performance to ensure sales and service
- Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
- Understand & analyze the business needs, productivity and KPIs and provide business insights
- Drive the daily performance animation through effective communication at store and SP level
- Lead the execution of retail excellence standards
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
- Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
- Own compliance of store operations, health and safety, maintenance and store environment
Team leadership and planning – Improve the business value through leading talent/ individuals/ teams and the optimization of resources
- Align resources to reflect the store needs; traffic, client profile and product potential
- Conduct daily and monthly team meetings to motivate and engage team
Talent Management – Acquisition, retention, development and engagement of teams and individuals
- Recruit and develop talent pipeline and build succession plans
- Build and develop best in class client centric teams, assess team capabilities & build robust development plans
- Address and action performance management issues in a timely manner through consistent feedback
Client Experience – Elevate in store experience consistently delivering memorable moments
- Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
- Coach and monitor team cultivation practices with CRM
- Execute events in partnership with PR & gain business alignment with a commercial goal
Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
- Ensure highest levels of in-store luxury experience at all times
- Manage customers issues / complaints

Required Qualifications:

A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
Willingness to work non-traditional business hours including evenings, weekends and holidays
Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
Proven ability to work in a fast-paced, changing environment
Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
Must have authorization to work in the country where the position is based
Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.

Preferred Qualifications:

A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Job details are sourced from the employer's original posting.

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About the company

Tiffany & Co

The New York Flagship is excited to host this year's 1st Holiday Career Fair. Tiffany and Company is seeking passionate individuals to embody the Tiffany brand this holiday season. The iconic New York Flagship, located on 5th Avenue, prides itself on delivering a one of a kind experience through romantic storytelling and authentic style. We are currently seeking retail talent for seasonal and permanent full-time & part-time positions to join the Tiffany and Company team. Tiffany and Company New York Flagship Career Fair Monday, September 19th, 2016 11:00 am to 6:00 pm Tiffany and Company 5th Avenue Flagship

View all Tiffany & Co jobs

Industry: Luxury Goods & Jewelry
Open roles: 458