Quality Engineer

Job Summary 

The Quality Engineer’s role is to monitor, execute, and manage quality processes relevant to meeting customer expectations for deliverables ensuring high customer satisfaction and achievement of company goals. This would include areas related to quality, design, continuous improvement, and safety. This role helps to ensure our products and services meet the required quality standards set forth by our clients or our internal requirements. Identify areas for continuous improvement, improve quality control processes, and ensure our company is focused on safety.

General Duties, and Responsibilities

· Perform inspections and audits across all stages of production, receiving, warehousing, and shipping. Conduct product and process audits and inspections, and drive improvement activities related to results.

· Ensure we are meeting all client required quality documentation and PPAP requirements to ensure timelines are met.

· Create work instructions including packaging requirements for new kits and assemblies. Follow up on issues to make sure all are addressed to ensure work instructions are accurate.

· Determine packaging specifications per product requirements (shipping protection, rust prevention, etc)

· Work with sales, supply chain, and customers on new projects as well as improvement projects on current products.

· Drive the defect log, including notifying assignees, categorizing defects, and updating the analysis section weekly to drive to for quick resolution of issues.

· Manage the facility non-conforming area to ensure parts are properly “red tagged”, dispositioned in the warehouse system, and logged in the defect log. Lead efforts to reduce non-conformances to meet zero defect goals.

· Assist with customer communication as it pertains to general quality concerns, warranty claims, non-conforming product and quality system performance.

· Maintain required quality certifications (example, ISO 9001) as it relates to compliance documentation and internal and external audits.

· Assist with inspections by clients in Food Grade Warehouse.

· Serve as the subject matter expert related to the TIG Quality Manual and related downstream processes.

· Drive continuous improvement processes within the quality, shipping, and   areas. Drive to meet assigned KPI’s.

· Actively participate in problem-solving and continuous improvement projects.

· Develop and document quality standards, including developing production work instructions.

· Drive adherence to work instructions for HazMat shipping protocols and document proper handling/shipping of HazMat materials. Respond and lead resolution for any HazMat shipping issues.

· Support product testing and validation for customers.

· Communicate quality and compliance concerns with urgency.

· Update all metrics and reports and drive to meet KPI’s.

· Assist Safety Council to develop safety protocols and ensure all areas of the company adhere. Manage monthly safety brief program, and all tracking and reporting of safety metrics.

· In cooperation with operations, complete productivity analysis and evaluation of production processes, set targets and track for improvement.

· Other jobs assigned.