The Service Manager leads all plant service team activities, manages all aspects of people development and is responsible for the overall performance (sales, operations, profit, and growth) of the service team while ensuring our commitment to providing high quality work.
- Manage employee workloads to minimize redundancy and maximize productivity
- Oversee office operations and procedures such as bookkeeping, preparation of payroll, filing systems, request of supplies, and other clerical services
- Collaborate with the Accounting Team and Service Billing Specialist to ensure proper billing for services performed
- Encourage and motivate employees to meet performance standards, inspiring respect, trust, and provide appropriate recognition to peers and subordinates
- Establish and maintain a system to track service activity related to service contracts and projects
- Manage workflow and scheduling to achieve the highest levels of customer satisfaction
- Manage service, repair and reconditioning of equipment and components
- Partner with Plant Manager and HR to recruit, train and mentor new Service Technicians
- Effectively evaluate and measure the performance of team members
- Train and ensure all assigned employees are aware of and comply with Tiger Fuel Company’s procedures and regulations
- Demonstrate safety leadership by role modeling and inspiring team members to take responsibility for their own safety and the safety of others
- Assure all team members are safety trained and have appropriate resources/support
- Observe and coach safety and security procedures and assist with monthly safety meetings for drivers and technicians
- Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position
