Customer Service - L1

Core Responsibilities:

• Answer inbound calls and emails from customers; provide accurate and courteous responses

• Process order inquiries, changes, and customer issues using Kaiser Studio's computer systems

• Document all client interactions accurately in the CRM or order management system

• Escalate unresolved issues to Level 3 associates or the Customer Service Lead

• Maintain professionalism and composure in all client interactions

Qualifications:

• Minimum 2 years customer service experience required; full training provided

• Strong verbal communication skills and a professional phone manner

• Comfortable with basic computer systems and data entry

• Patient, empathetic, and solutions-oriented

NOTE*  This is an on-site, in-person only Monday through Friday position.  

Customer Service associates are the primary point of contact for Kaiser Studio's customers by phone, email, and in-person communication. They handle order inquiries, corrections, complaints, and general account support. This role is a customer facing position that demands professionalism, patience, and a commitment to problem resolution that reflects Kaiser Studio's service standards.