About Us
We are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations.
Role Overview
This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.
This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.
Key Responsibilities
E-commerce Launch & Project Management
- Manage the Shopify store build from planning through launch
- Coordinate external Shopify developers, designers, and contractors
- Create and manage project timelines, task lists, and milestones
- Review deliverables and ensure work meets quality standards
- Track budget and manage vendor invoices
Lightspeed + Shopify Integration
- Oversee Lightspeed product and inventory sync with Shopify
- Test inventory accuracy, order flow, and returns processes
- Ensure pricing, tax, shipping, and promotions are configured correctly
- Document workflows for store staff and internal operations
Product Catalog & Merchandising
- Manage product uploads, categories, tags, and collections
- Ensure product pages are accurate, clean, and customer-friendly
- Coordinate product photography, descriptions, and key attributes
- Support merchandising strategies (best sellers, new arrivals, bundles)
Store Operations & Ongoing Management
- Monitor daily order flow, customer issues, and fulfillment
- Work with store staff to ensure online orders are handled properly
- Manage app tools (reviews, loyalty, email marketing, search, etc.)
- Track site performance and report on key KPIs (traffic, conversion, AOV)
Optimization & Growth Support
- Coordinate promotions, sales, and seasonal campaigns
- Identify conversion improvements and work with contractors to implement them
- Support SEO basics and site content organization
- Recommend improvements based on customer behavior and analytics
Required Qualifications
- 2+ years of experience in e-commerce operations, e-commerce project management, or online retail
- Experience working with Shopify (managing store operations, apps, or builds)
- Strong organizational skills and ability to manage multiple priorities
- Experience working with external developers/agencies (outsourced work)
- Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)
- Strong attention to detail (inventory, pricing, product data accuracy)
Preferred Qualifications (Nice to Have)
- Experience with Lightspeed POS (Retail)
- Experience launching an online store for a physical retail business
- Understanding of product catalog management and variant setup
- Familiarity with e-commerce analytics (Shopify Analytics, GA4)
- Basic understanding of SEO and merchandising best practices
- Beauty, fashion, or specialty retail experience
Skills & Traits
- Strong communicator who can work with both technical vendors and store staff
- Comfortable making decisions and solving problems quickly
- Highly organized, process-driven, and detail-oriented
- Can manage contractors without being overly dependent on them
- Business-minded and customer-focused
