About Titan
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
About the Role
As a Forward Deployed Engineer, you own client engagements end to end, operating at the intersection of IT operations and the Titan AI platform. You bring clients onto Titan: learning their environment, mapping their systems, encoding their policies, and standing up the engagement. From there you're their single point of contact through onboarding and strategic projects, driving both the relationship and the technical work.
This role is focused on serving our financial-services clients.
What You'll Do
Own customer engagements end to end: design and deliver implementations that align Titan to each customer's workflows and goals.
Build AI agents: design and build agents on Titan's platform that drive real value for customers.
Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Titan's platform.
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.
Who You Are
3+ years in a deployed, field, or solutions-engineering role
A natural owner. You run the relationship and the timeline without being told to, and clients trust you in the room.
Comfortable with ambiguity and speed. You'd rather ship and iterate than wait for a perfect spec.
Technical depth to work hands-on: proficient with scripting and APIs, with the aptitude to learn identity, cloud, and security/endpoint tooling.
Fluent alongside AI tools, and able to help design AI-native workflows and tooling.
Bonus: hands-on experience in the infosec sector
Bonus: financial-services or regulated-industry experience, or exposure to compliance posture
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Titan is an award-winning wealth management firm reimagining how ambitious, high-earning professionals manage and experience their wealth. Headquartered in New York City's Greenwich Village, we're building the Wall Street firm of the future. We exist for those who push boundaries, redefine success, and drive society forward. While our members are center stage, reshaping industries and creating the future, we're their wealth team behind the scenes, obsessing over their financial wellbeing – so they don't have to. The vision? To build the last wealth platform this generation will ever need. We're selective with who we choose to bring onto the team. If you're not just dreaming of the future, but actively creating it, you belong with us. We'd love to meet you. Disclosures: Titan Global Capital Management USA LLC ("Titan") is an SEC-registered investment adviser. Brokerage services are provided to Titan Advisory Clients ("Clients") by Titan Global Technologies LLC and Apex Clearing Corporation, both SEC-registered broker-dealers. The description of Titan as ‘the Amex of Wealth Management' is an opinion expressed independently by clients in September 2024, referring to our membership benefits. The clients were not paid by Titan. The statement does not imply any official endorsement or affiliation, nor is it representative of all client opinions. All statements are for informational purposes only. All investing involves risk. Not investing advice, no guarantee of future results. See disclosures at titan.com/disclosures.