Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
As an Applied AI Software Engineer, you own the systems that make Titan's agents work in production. You're as effective in front of a partner as you are deep in the codebase, and you move between the two every week.
You take ill-defined problems from the field, prototype quickly, and turn them into reliable production systems. You'll build the agent harness, ship new capabilities across the portfolio, and own the backend systems, data pipelines, and model-adjacent infrastructure underneath them. You work closely with other engineers, Operations, Product, and GTM.
This role is based in San Francisco or New York City, in office.
Embed with portfolio teams to understand their technical requirements and business objectives
Architect and build integrations, APIs, and agent workflows on Titan's platform
Build and evolve the agent harness and tools our AI agents run on
Work with partner leadership to drive adoption and shape business outcomes across the portfolio
Build the platform and software systems that scale future deployments
Design evals that measure agent quality, then hill-climb our agents against them
Bring 3+ years of engineering experience that includes partner-facing work
Write and review production-grade code in TypeScript, Python, or a comparable stack
Have built LLM applications or agents in production and know how model behavior shapes the product experience
Have built full-stack systems end to end, with strong fundamentals in backend services, data modeling, and reliability
Have owned and shipped complex systems in ambiguous, fast-moving environments
Communicate clearly with partner stakeholders, engineers, and product managers
Bonus: experience in IT operations, MSPs, or infosec
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Titan is an award-winning wealth management firm reimagining how ambitious, high-earning professionals manage and experience their wealth. Headquartered in New York City's Greenwich Village, we're building the Wall Street firm of the future. We exist for those who push boundaries, redefine success, and drive society forward. While our members are center stage, reshaping industries and creating the future, we're their wealth team behind the scenes, obsessing over their financial wellbeing – so they don't have to. The vision? To build the last wealth platform this generation will ever need. We're selective with who we choose to bring onto the team. If you're not just dreaming of the future, but actively creating it, you belong with us. We'd love to meet you. Disclosures: Titan Global Capital Management USA LLC ("Titan") is an SEC-registered investment adviser. Brokerage services are provided to Titan Advisory Clients ("Clients") by Titan Global Technologies LLC and Apex Clearing Corporation, both SEC-registered broker-dealers. The description of Titan as ‘the Amex of Wealth Management' is an opinion expressed independently by clients in September 2024, referring to our membership benefits. The clients were not paid by Titan. The statement does not imply any official endorsement or affiliation, nor is it representative of all client opinions. All statements are for informational purposes only. All investing involves risk. Not investing advice, no guarantee of future results. See disclosures at titan.com/disclosures.