HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    TL

    TLC Solutions

    IT Services

    Services Techncian

    Hope, CanadaOn-SiteFull-time2+ yrs experience$50k – $60k / yearPosted 1w ago
    View all jobs

    Job description

    About TLC Solutions

    TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

    We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

    In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

    United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

    We are looking for a Services Technician to join our Langley pod.


    How this Role Delivers Technolojoy

    The Service Technician is our frontline technical support person.  They are responsible for the initial triage for all client support requests.

    Key Accountabilities:

    • Supply exceptional IT service on all supported communication platforms
    • Document new and changing systems and processes
    • Self-education through workshops, certifications, job shadowing and research
    • Client onsite support
    • Following existing documentation to complete standard tasks
    • Resolve and escalate service requests
    • Working alone/unsupervised

    Key Qualifications:

    • 3 Years IT support or education or combination of both
    • 2 Year customer service
    • Preferred Certificates
      • Network+, A+, Server+
      • CCNA, ACSA, JNCIA
      • MS-900, MD-102. Any other fundamentals or Associate level Microsoft Certification
    • Preferred experience with
      • Windows Server 2012-2022
      • Networking fundamentals
      • Microsoft 365 administration
      • Class 5/7N Driver’s license
    • Ability to come to the office if required and go to client sites at regular intervals
    • Successful completion of Criminal Background Check
    • Legally allowed to work in Canada, valid permit required
    • Clean driving record and ability to produce a drivers abstract and claims history letter

    Job details are sourced from the employer's original posting.

    Open job posting
    TL

    About the company

    TLC Solutions

    TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations. They offer complete managed service packages, helping clients choose computers and devices, build and manage servers, install and manage networks, and design, develop, and implement cloud solutions.

    View all TLC Solutions jobs
    Industry
    IT Services
    Founded
    1999
    Open roles
    7

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.