RDC - Payroll Team Leader

The Payroll Team Leader will be responsible for leading the end-to-end payroll operations for Colombia, ensuring accurate, timely, and high-quality service delivery across multiple clients. This role will lead and develop a team of payroll professionals while managing priorities, client expectations, and key stakeholder relationships in a dynamic BPO environment.

The position requires strong Colombian payroll expertise combined with effective leadership, communication, organization, negotiation, and decision-making skills to drive operational excellence and team performance.

• Lead and manage the payroll team, including workload distribution, training, performance, and development.
• Oversee end-to-end payroll operations, ensuring accuracy, timeliness, compliance, and data integrity.
• Manage payroll controls, procedures, and SOPs, ensuring documentation and country knowledge are kept up to date.
• Act as the main escalation point for payroll issues, providing effective solutions to clients and stakeholders.
• Drive process improvements, automation, and operational efficiency across payroll activities.
• Support payroll system implementations, client migrations, data migrations, and other payroll-related projects.
• Coordinate with internal teams and platforms to ensure successful implementations and daily workflows.
• Prepare payroll reports and analysis, providing insights and recommendations to support management decision-making.
• Ensure payroll practices remain aligned with regulatory requirements, technology developments, and best practices.

• At least 5 years of experience managing Colombian payroll end-to-end.
• Strong knowledge of the complete Colombian payroll cycle.
• Previous experience in a BPO / multi-client environment is a must.
• English B2+.
• Proven experience leading and managing teams.
• Good command of Excel.
• Strong stakeholder management skills.
• Effective communication and interpersonal skills.
• Strong negotiation and influencing skills.
• Excellent organization and time management.
• Strong decision-making and prioritization skills.