About Lumos Experiences
Lumos Experiences creates immersive candlelight concert events in some of the UK's most beautiful venues — from historic churches to stunning gardens. We're now expanding our weekend jazz series and are looking for polished, guest-focused Event Assistants to join our front-of-house team.
The Role
As an Event Assistant, you're a key part of delivering the Lumos guest experience. This is a stage set up role intertwined with a customer-facing role focused on professionalism, presentation and supporting the Event Manager to ensure every concert runs smoothly. You represent the Lumos brand at all times — from the moment guests arrive to the moment they leave.
It's a great fit for someone who's got a good eye for detail and confident around people, takes pride in how they present themselves, and enjoys being part of a live music atmosphere.
What You'll Be Doing
Guest Welcome & Front of House
- Greet guests warmly and professionally on arrival
- Assist with ticket checking and guest list management
- Direct guests to seating areas
- Answer general questions about the evening
- Support audience flow before, during and after the performance
On-Site Support
- Assist the Event Manager with non-technical event setup
- Help manage seating adjustments and late arrivals
- Monitor audience areas during the performance
- Assist with an orderly guest exit at the end of the event
- Ensure a team member is always present in the room as a point of contact
Conduct & Professionalism
- Remain calm, polite and solutions-focused at all times
- Maintain awareness of your surroundings throughout the shift
- Speak clearly and confidently to guests
- Escalate issues promptly to the Event Manager
Team Support
- Follow direction from the Event Manager
- Work collaboratively with other staff members
- Step in proactively during busy periods
- Help maintain a clean, organised front-of-house area
What We're Looking For
- Confident interacting with the public
- Takes pride in appearance and presentation
- Remains professional under pressure
- Enjoys live music and atmospheric venues
- Understands that small details create exceptional experiences
Pay & Details
- Pay rate: £12.71 per hour, from arrival at venue to departure
- Breaks: Paid 30-minute break for shifts over 6 hours, at the Event Manager's discretion
- Travel: Mileage reimbursed at £0.30 per mile (one vehicle reimbursed per journey; travel time itself is not included in shift hours)
- Shift pattern: Weekend evenings, flexible/freelance basis
- Onboarding: Full training manual and a paid training shift provided before your first solo event
