Location:
Plainview, NY Job Type: Full-Time Comp : $65-70K/Annually Reports To: Associate Director, Managed Services About TOGA Technology TOGA Technology is a national technology solutions provider delivering comprehensive IT services across multiple industries. Our Configuration Center plays a vital role in supporting our Managed Services operations — ensuring devices are imaged, configured, and deployed to client environments with precision and consistency.
We take pride in maintaining a collaborative and high-performance culture where technical expertise and quality execution come together to deliver exceptional client outcomes.
Position Overview
The Configuration Engineer / Manager is responsible for overseeing daily configuration and imaging operations within TOGA Technology Configuration Center. This role combines hands-on technical expertise with leadership and process management , ensuring that all devices are prepared accurately, securely, and on schedule for deployment. The ideal candidate will have strong experience in system imaging, endpoint deployment, and technical process leadership , as well as the ability to mentor a team, engage directly with clients, and continuously improve configuration workflows.
Key Responsibilities
- Leadership & Operations Management Lead, mentor, and develop the Configuration Team to ensure consistent performance, accuracy, and adherence to SLAs.
- Manage daily workload distribution, scheduling, and task prioritization to meet project timelines.
- Conduct regular quality control checks to maintain accuracy and compliance with client standards.
- Identify and implement process improvements to drive efficiency and reduce rework.
- Technical Responsibilities Design, build, and maintain standard system images for Windows , macOS , and other supported operating systems.
- Manage and maintain imaging platforms and tools such as MDT , SCCM , Autopilot , or equivalent solutions.
- Collaborate with internal project managers and client stakeholders to define imaging requirements and translate them into repeatable configuration standards.
- Ensure proper documentation of all imaging procedures, asset tagging, and kitting workflows.
- Act as the technical escalation point for complex configuration or imaging issues.
- Maintain inventory accuracy and device accountability throughout staging and deployment.
- Client Engagement & Communication Serve as the primary technical point of contact for configuration-related client interactions.
- Participate in project kickoff calls and ongoing meetings to align deliverables with client expectations.
- Address client feedback promptly and troubleshoot post-deployment configuration issues as needed.
- Qualifications 3–5 years of experience in IT configuration, imaging, or systems deployment.
- 1–2 years of experience in a leadership or supervisory role within a technical operations or configuration environment.
- Proven ability to create and maintain custom system images for Windows 10/11 and macOS .
- Hands-on experience with imaging and deployment tools such as SCCM , MDT , Autopilot , or similar.
- Familiarity with scripting languages ( PowerShell , Batch , Bash ) a plus.
- Strong understanding of hardware configuration, BIOS settings, and device preparation best practices.
- Excellent organizational, communication, and time management skills.
- Comfortable engaging directly with clients and explaining technical processes in a professional manner.
Preferred Qualifications
- Microsoft certifications such as MD-100 , MD-101 , or equivalent.
- Experience working in a high-volume configuration or staging environment.
- Knowledge of IT asset management , logistics coordination, and hardware lifecycle processes.
- Why Join TOGA Technology?
- Career Growth: Access to professional development programs and technical certification support.
- Innovative Environment: Work with cutting-edge technologies and enterprise-scale deployments.
- Collaborative Culture: Join a supportive team that values technical excellence and shared success.
- Comprehensive
Benefits:
- Competitive pay, health insurance, 401(k), paid time off, and more.
- Summary This position is ideal for a driven and technically skilled professional who thrives on leadership, organization, and hands-on technical work.
- As the Configuration Engineer / Manager , you’ll play a pivotal role in ensuring that TOGA Technology client deployments meet the highest standards of quality and reliability.
