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    Together

    Financial Services

    Sales Manager - Customer Loyalty

    Cheadle, United KingdomOn-SiteFull-timePosted 11h ago
    All Together jobs

    Job description

    We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations with our current customers. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution in a "player / manager" role.

    As a Telesales Team Manager, we are looking for someone to:

    • Be single minded in your desire to 'make the sale'.
    • Build, lead, coach, and motivate a team of telesales executives to achieve and exceed
    • Monitor daily, weekly, and monthly sales KPIs and performance metrics
    • Drive revenue growth by implementing effective sales strategies and campaigns
    • Ensure consistent achievement of conversion rates, call volumes, and revenue targets
    • Analyse data to identify trends and areas for improvement
    • Ensure adherence to scripts, processes, and compliance requirements
    • Monitor call quality and provide constructive feedback
    • Ensure all activities comply with regulatory standards and company policies

    Essential

    • Proven experience in a telesales or contact centre sales environment
    • Previous experience managing or supervising a sales team
    • Strong track record of achieving and exceeding sales targets
    • Excellent leadership, coaching, and motivational skills
    • Strong analytical and problem-solving abilities
    • Effective communication and interpersonal skills

    If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

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    Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

    If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

    Click here for more information on our Recruitment Process

    Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Together

    £45 - £55 base + up to 20% annual performance bonus & great corporate benefits. Country’s largest non-bank lender Friendly team, great career opportunities 26 days holiday, and a day off for your birthday, plus bank holidays Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Matched pension contribution Health cash plan plus Private medical insurance Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts Role based from great modern offices in Cheadle (South Manchester) We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

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    Industry
    Financial Services
    Open roles
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