Customer Care Coordinator

We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care team for Tolent Living based in Team Valley, Gateshead.

This is an excellent opportunity for someone currently working in a Tenant Liason officer role or who has previous customer care experience in repairs/ maintenance/ house building.

The Role you’d play as a Customer Care Coordinator:

·  Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/ home warranty period

·   Recording reported defects accurately onto the defect management system

·   Reporting defects to sub-contractors and ordering materials

·   Working collaboratively with colleagues and liaising with subcontractors/ clients to ensure the effective resolution of defects and customer queries

·    Effectively handling customer complaints

·    Support with the preparation of community involvement events

·    Provide day to day administrative support as required

·     Supporting all site teams with the compliance of the Considerate Constructors Scheme

What you’d bring as a Customer Care Coordinator:

·         Experience of delivering excellent customer service in a similar environment

·         A thorough knowledge and level of computer literacy

·         A strong attention to detail and the ability to see tasks through to completion

·         Professional, assertive and confident communication skills; both in writing and over the phone

·         Ability to be flexible whilst handling a wide variety of tasks

What you’ll get in return:

·         Competitive remuneration package

·         Company pension scheme

·         25 days Holiday (plus bank holidays)

·         Long Service Holidays

·         Life Insurance

·         Company funded employee assistance programme

·         Flexible working hours

·         Free parking