Key Responsibilities
Territory & Coverage Support
- Provide immediate field coverage for vacant territories, LOAs, and/or transition periods
- Maintain consistent reach and frequency across assigned accounts
- Execute full-territory responsibilities, not just priority account coverage
- Prepare and submit timely and accurate reports to management and stakeholders.
- Effectively utilize territory resources including marketing materials and sales tools.
- Adhere to compliance and legal rules when interacting with customers.
- Responsible for reporting Adverse Events and Technical Complaints to Tolmar Pharmacovigilance and Patient Safety (PSSP) that you learn of per SOP-00821, Pharmacovigilance and Technical Complaint Reporting
Customer Engagement & Execution
- Deliver high-quality HCP and account interactions aligned to brand strategy
- Support pull-through efforts, including B&B execution and access-related conversations
- Maintain continuity in patient flow, prescriptions, and refill activity
Business Agility & Deployment
- Rapidly onboard to new territories, geographies, and account landscapes
- Adapt to varying BU needs (launches, pilot programs, surge support)
- Collaborate with RSDs, KAMs, and cross-functional partners to ensure seamless handoffs
Cross-Functional Collaboration
- Partner with Market Access, Medical, and Patient Services to solve account-level barriers
- Align with KAMs on system-level strategy and execution support
- Share field insights to inform business strategy and coverage needs
- Engage with the Tolmar team for ongoing skill development
Success Measures
- Maintenance of coverage continuity (calls, reach, frequency) during vacancies
- Minimal disruption to prescribing trends and account engagement
- Speed and effectiveness of territory onboarding and execution readiness
- Positive feedback from RSDs, KAMs, and cross-functional teams
Core Values
This position is expected to operate within the framework of Tolmar’s Core Values:
- Center on People: We commit to support the well‑being of our patients and treat our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together with an enterprise‑wide mindset that lifts the whole organization.
- Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.
- Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
- Constantly Improve: We are committed to a proactive, collaborative effort to enhance our products, systems, processes, and services by reducing waste, increasing efficiency, and improving quality. We strive to be innovative, embracing calculated risk‑taking that drives better ways of working.
- Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.
Role Structure
- Reports to: Regional Sales Director (with centralized deployment coordination)
- Home Base: Pediatric Endocrinology BU
- Travel: High (multi-territory, short-notice deployment)
Qualifications
Required
- Bachelor’s degree
- Three to four years of industry sales experience
- Proven ability to quickly adapt to new territories and customer types
- Strong business acumen and account management skills
Preferred
- Experience in specialty, rare disease, or institutional selling
- Demonstrated ability to manage multiple geographies or complex territories
- Experience working cross-functionally with KAM, Market Access, or Medical teams
Working Conditions
- Willingness to travel geographically as business needs require.
- Ability to spend 4 nights a week traveling for business.
- Flexibility to relocate within the U.S. as needed.
