Human Resources Manager

About the Company

Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor, Mayfield and Willoughby, OH, and Flushing, NY. We are a tight-knit team that thrives on positive collaboration and open communication.

Our Values:

• Growth – Think big. Make a difference. Always continue learning personally and professionally. View mistakes as opportunities to improve.
• Ownership – Own decisions, actions, and failures. Do what's right versus what’s easy. Hold yourself and others accountable.
• Drive Results – Display urgency, take action, achieve results. Challenge the status quo, take initiative, and make things happen. Focus on what matters most. Solve the biggest problems to make a difference.
• Innovation – Find a better way every day. Think differently. Imagination will take you everywhere!

Position Summary

The People Operations Manager is responsible for the operational excellence, compliance, and infrastructure of the People & Culture function. Reporting to the Vice President of People & Culture, this role partners closely with leaders across the organization to ensure people processes are efficient, scalable, compliant, and aligned with supporting the business strategy.

This individual serves as a trusted advisor on employment practices, policy administration, employee relations processes, and people operations. They oversee critical programs including compliance, benefits administration, workers' compensation, leave administration, offboarding, immigration coordination, HR systems, and policy management.

The ideal candidate thrives in a growing environment, brings sound judgment and strong business acumen, and enjoys building structure, improving processes, and leveraging technology to make work better.

Key Responsibilities

People Operations Leadership

• Lead the day-to-day operations of the People & Culture function.
• Continuously evaluate and improve people processes across the employee lifecycle.
• Ensure consistency, efficiency, and scalability of people programs and operational practices.
• Partner with leaders across the organization to address operational people matters and identify opportunities for improvement.
• Develop and maintain documentation, workflows, and operating procedures that support organizational growth.

Compliance & Employment Practices

• Ensure compliance with federal, state, and local employment laws and regulations, with particular focus on Ohio and New York.
• Monitor legal and regulatory changes and recommend updates to policies, practices, and procedures.
• Oversee employment records, audits, reporting requirements, and documentation standards.
• Partner with legal counsel and external advisors on employment-related matters as needed.

Employee Relations & Investigations

• Partner with HR Business Partners and leaders on employee relations matters, investigations, and corrective action processes.
• Provide guidance on investigation strategy, documentation standards, risk assessment, and consistency of outcomes.
• Support leaders in interpreting policies and addressing workplace concerns.
• Help ensure employee matters are handled fairly, consistently, and in alignment with company values and legal requirements.

Policy & Handbook Management

• Own the employee handbook and related employment policies.
• Lead policy creation, maintenance, communication, and implementation.
• Ensure policies remain current, practical, legally compliant, and aligned with business needs.

Benefits Administration

• Lead the administration of company benefit programs through oversight of benefits processes and team members responsible for benefits administration.
• Partner with vendors, brokers, and internal stakeholders to ensure effective program delivery.
• Ensure compliance with applicable benefits regulations and reporting requirements.
• Support annual enrollment activities, process improvements, and team member education efforts.

Workers' Compensation, Leave & Immigration

• Serve as the People team lead for workers' compensation administration and case management.
• Oversee leave administration processes, including compliance with applicable laws and company policies.
• Coordinate employment-based immigration matters with outside counsel, business leaders, and affected team members.
• Ensure documentation, timelines, and regulatory requirements are effectively managed.

Onboarding & Offboarding

• Design and oversee onboarding and offboarding programs and processes.
• Ensure a positive and consistent team member experience while maintaining compliance and operational effectiveness.
• Partner with hiring managers, Talent Acquisition, Payroll, IT, and other stakeholders to ensure smooth transitions.

Talent Acquisition Partnership

• Support offer letter administration and hiring-related workflows.
• Partner with Talent Acquisition on process improvements, systems enhancements, and operational efficiencies.
• Help ensure a seamless candidate-to-employee transition experience.
• Contribute to recruiting process evolution while not directly owning recruiting strategy or recruiting outcomes.

HR Systems, Reporting & Process Improvement

• Serve as a key owner of HR systems, data integrity, workflows, and operational reporting.
• Develop and maintain meaningful people metrics, dashboards, and reporting.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Lead cross-functional people initiatives and process improvement projects.

Technology, Automation & AI

• Embrace emerging technologies, including AI-enabled tools, to improve productivity, decision making, and team member experience.
• Actively identify opportunities to automate repetitive work and simplify complex processes.
• Challenge existing ways of working and leverage technology to create scalable solutions.
• Ensure responsible use of technology while maintaining confidentiality, compliance, and data integrity.

Qualifications

• Bachelor's degree in Human Resources, Business, or related field.
• 5+ years of progressive Human Resources or People Operations experience.
• Strong knowledge of employment law and compliance requirements.
• Experience supporting employee relations matters and workplace investigations.
• Experience with workers' compensation, leave administration, policy management, and compliance programs.
• Experience overseeing benefits administration.
• Experience partnering with leaders across multiple functions and levels of the organization.
• Strong project management, organization, and process improvement skills.
• Experience working within HRIS platforms and people systems.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Success Factors

• Sound judgment
• Systems thinking
• Operational excellence
• Relationship buildingAttention to detail
• Business acumen
• Change agility
• Project management
• Continuous improvement mindset
• Learning agility and curiosity
• Technology fluency
• Highest standards of integrity and confidentiality

Process Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identify, national origin, disability, or veteran status.

In accordance with federal law, we participate in the E-Verify program to confirm the employment eligibility of all newly hired Team Members. E-Verify is an internet-based system operated by the U.S. Department of Homeland Security (DHS) and the Social Security Administration (SSA).