Food & Beverage Office Coordinator

Overview

The Food & Beverage Coordinator(F&B Coordinator) is responsible for helping keep the restaurant running smoothly by handling important administrative tasks. This position will support the leadership team and help create a relaxed, island-style atmosphere for guests and team members.

Salary $23.00/hour

Responsibilities

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Collect & input weekly schedule information for department schedules including PTO tracking.
• Establish and maintain department files; maintain up-to-date filing system.
• Update Tommy Bahama training book monthly to ensure correct training documents.
• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.
• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.
• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.
• Administrative assistance for F&B managers including PS paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.
• Collect & input weekly schedule information for department schedules including PTO tracking.
• Establish and maintain department files; maintain up-to-date filing system.
• Update Tommy Bahama training book monthly to ensure correct training documents.
• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.
• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.
• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.
• Administrative assistance for F&B managers including HR paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.

Departmental Support:

• Schedule Quarterly EcoSure/Inspection walk-throughs & Brand Standard Audits
• Organize and maintain online services (Open Table, On Demand, etc.)
• Information updates (hours of operations, booking times, etc.)
• Reservation reporting
• Maintain, and report for Social Media issues (coordinate with managers)
• Report feedback issues (coordinate with managers)
• Respond to guest check and folio inquiries (InfoGenesis)
• Enter and track all departmental work orders & needs (ALICE, etc.)
• Upkeep for F&B CT Connect news feeds & postings (schedules, events, etc.)
• Maintain, audit, and support for InfoGenesis (buttons, programming, reports)
• Maintain and upkeep for departmental SOC’s and forms
• Track Food handlers and RBS compliance monthly
• Update Tommy Bahama training Guide monthly, including food and beverage options as well as steps of service .
• Uniform inventory monthly
• Any other duties or tasks assigned associated with the position

Qualifications

• • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
  • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
  • Must be flexible in working hours, including weekends, evenings and holidays.

  Minimum Qualifications (Knowledge, Skills, and Abilities):

  • Strong written and verbal communication skills with a variety of styles
  • Natural collaborator with the ability to identify opportunities and take initiative
  • Comfortable using a computer, navigating Windows and Microsoft Office, Point of Sale System and Outlook Email
  • High school diploma or GED
  • 1 year previous clerical experience

  Knowledge, Experience, And Skills Requirements:

  • Strong Organizational skills
  • Excellent PC skills
  • Proficient in MS Office (Word, Excel, Power Point)
  • Knowledge of POS operating systems (InfoGenesis)
  • Knowledge of Delphi operating system
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Attention to detail, discretion, good judgment, excellent interpersonal skills, excellent written and verbal communication skills.
  • Ability to successfully multi task and maintain confidential information.
  • Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
  • Requires excellent communication skills, both verbal and written, additional language ability is a plus, however, not required.
  • Flexible to work varying schedules, including nights, holidays, and weekends as needed.
  • Comprehensive knowledge of Federal, State, and local health, safety and legal regulations

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