2. Role Summary:
The Junior Product Expert (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training, coaching, and hands-on experience to progressively develop into a local product expert. The role supports product performance, service efficiency, and customer experience by learning the TOMRA systems and products, providing practical technical support, preparing documentation, supporting training, and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.
3. Key Responsibilities:
Product & Technical Support: Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow-up.
Escalation & R&D Link: Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned.
Recognition & Digital Tools: TRMS backoffice, configuration files, and local parameters as part of operational support.
Performance & Improvement: Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements.
Training & Documentation: Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders.
Deployment & Market Feedback: Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge.
Safety & Compliance: Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations.
Required Qualifications and Skills:
Education & Experience
Job details are sourced from the employer's original posting.
Open job postingAbout the company
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industry. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™ , has been our strength for over 50 years.  At TOMRA , we want people to innovate, show passion in their work and be responsible . We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.